Terms & Conditions

The terms and conditions below apply to all services provided by Mia Pal, In Cognition UK, to any individual or organisation. In these terms (“the Terms”), “we”/“us”/“our” means Mia Pal, and “your”/“your”/“yours” means you, the client. Purchasing any Services from us constitutes acceptance of the Terms. The Terms shall not be varied in any way unless agreed in advance in writing between the parties. The term “services ” as here used, covers psychotherapy, coundelling,  hypnosis, neuro linguistic programming, life coaching, personal coaching, executive coaching and business coaching for clients.

DEFINITIONS of Terms “Fee” means the sum payable by you to us for the Services. “Services” means such services (including but not limited to individual one-to-one sessions in person, over Skype, Zoom or telephone, and coaching programs made of numerous session) as requested by you. “Session” means a neuro linguistics programming, coaching or hypnosis session lasting between 60-90 minutes in length.

1. General provisions 1.1 We agree to supply the Services to you and you agree to pay the Fee for the same subject to these Terms. 1.2 The exact date and time of our supply of the Services is agreed when you book one of the session or both parties confirm a date and time via email. 1.3 The amount of the Fee shall be agreed in advance between the parties when you select one of the session options or package available in Services. By selecting a specific Service, you are agreeing to pay the Fee in full at booking or by instalments as priorly agreed by both parties in writing.

2. Practitioner status Mia Pal is engaged as an independent practitioner contractor. Nothing herein will be deemed or construed to create an employer-employee, joint venture, partnership, or agency relationship between Mia Pal and you for any purpose whatsoever.

3. Your Status 3.1 By purchasing services from us, you warrant that: (i) You are legally capable of entering into binding contracts; and (ii) You are at least 18 years old. 3.2 You understand that your coaching results are dependent on your actions. You enter coaching with the full understanding that you are wholly responsible for creating your own results. 3.3 You understand and agree that the Services provided by us is in no way to be construed as psychological counselling or therapy.

4. Our obligations 4.1 We shall endeavour to provide the Services in accordance with these Terms. 4.2 In the event that we cancel the Services or a Session, as applicable, for any reason, we shall offer you a new date for the Services or the Session and no additional Fee shall be payable by you. 4.3 We acknowledge that anything you share with us is completely confidential. We undertake not to disclose any information you share with us in any session in any way whatsoever (unless in the unlikely event we are required to do so by law).

5. Your obligations 5.1 You shall: (i) co-operate with us as reasonably necessary in order to enable us to provide the Services; and (ii) notify us of if you have any special requirements relating to the Services prior to us providing the Services. 5.2 You understand that for our work to be effective it’s important for you to be as honest, open and at ease as possible. 5.3 You shall notify us if and when: (i) you say or do anything in a session that you don’t feel comfortable with; and (ii) you have any concern at all with the way we are working.

6. Payment 6.1 For therapy sessions payment of the Fee by you to us shall be by Paypal or card a minimum of 48 hours before your first Session. 6.2 Payment of all sums shall be made in pounds sterling through the ‘Buy now’ buttons on the In Cognition UK page. 6.3 You understand and agree that, in the event that if you fail to comply with this Clause, we reserve the right to: (i) charge interest on any late payment in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, on the amount unpaid at the rate of 8% per annum above the Bank of England base rate from time to time, from (and including) the date on which payment was due until (and excluding) the date on which payment in full is made; and (ii) claim compensation for any reasonable debt recovery costs incurred by us from you should any action be undertaken to obtain settlement of the account.

7. Cancellation Policy 7.1 In the event you decide to cancel your Services and no longer wish to use them, the Fee is not refundable and you are still liable for the remainder payments if you purchased Services through instalment payments. You do however have the right to transfer the Services to someone you know as long as you provide this notice to us in writing over email. 7.2 In the event that you notify us that you wish to postpone the Services or the Session prior to the time of commencement of the same, you shall do so 48 hours (2 business days) or more in advance of the next scheduled Session. If you notify us less than 48 hours (2 business days) in advance of the next scheduled Session, the Fee is not refundable. 7.3 In the event that you notify us that you wish to postpone the Services or the Session, you acknowledge and agree that we cannot guarantee to reschedule the same for your preferred date and time. 7.4 In the event that you notify us that you wish to postpone the Services or the Session, you acknowledge and agree that you must do so in writing and agreed by both parties.

8. Refunds Policy 8.1 You understand and agree that, in the event that if you are unhappy with any part of our services, you shall notify us within 48 hours of having had the Session. 8.2 In the event you wish to ask for a refund of that particular Session, you should give us a written notification within 48 hours of the Session outlining your reason for dissatisfaction. 8.3 If a refund is granted, both parties have the right to terminate the coaching agreement from there onwards in writing, and we shall not be liable to you to provide any future Services and you shall not be liable for any future instalments due provided you no longer wish to have any more Sessions.

9. Limitation of liability 9.1 We shall not be liable to you (excluding for personal injury or death, fraud, or wilful default) for any loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, and whether in tort (including without limitation negligence, contract or otherwise) that may result in connection with the Services. 9.2 Our liability to you shall at all times be limited to the amount paid, if any, by you for the Services.

10. Notices All notices to be given under these Terms will be in writing (which may include email) and shall be governed by and in accordance with English Law to which all parties agree to submit.